First, we really like our rower. The variety of workouts is enjoyable, however, one will likely use just a few.
Second, the customer service people seem to really care and are attentive to problems.
Third, beware that the software appears to be buggy and subject to freezeups, shut downs, and loss of data. The original monitor on our rower was replaced with a new one. The original would simply shut down and reboot without warning and all data for the workout would be lost. The replacement does not shut down and reboot; however, the screen freezes in some of the virtual programs, we get "unknown error" messages often. Some programs refuse to load and require a reboot to free the program.
I have spent over 3 months working with the customer service agents who have tried to fix the problems. I have submitted the videos and photos they asked for and given them detailed descriptions of the problems only to have the ask for the same information again and again. The problems persist, the software is buggy.
We enjoy our rower, we don't enjoy the buggy software. The return period has passed, we will use the rower and live with the bugs.
I am lowering my rating to 1 star. I have spent nearly 4 months communicating with tech support and all I have gotten is the same questions and no resolutions. It seems that all tech support can do is tell us to "reboot the monitor." I have done this 4 times on the second monitor and the problems not only persist, but more have occurred. I suggest you buy a good rower at half the price and watch TV. The optional software package is more trouble than it is worth.
