This was delivered March 26. FedEx did the delivery and it was terrible. The box was had five or six punch holes and I’m not just talking small hoes. I mean these are rips. One of them had to be directly onto the monitor, which didn’t appear to be damaged, however. Putting the bike together was relatively easy easier than unpacking the product. The monitor will not work by that I mean.
Display screen is unresponsive to touch
No settings menu or gear icon visible
Cannot access Wi-Fi or streaming app setup (this is what Amazon Rufus ai stated). This was incorrect information by Amazon. This was passed on to Merach.
now I’ve contacted Merach Customer Support and Customer Service through email with pictures and a very concise description on what the issues are that was sent out now I have not heard back from them as of yet, it’s been one day and it was sent out on a weekend. They did contact me saying that their full team would be back on Monday. However, this needs to get resolved because one of the reasons I bought this thing was to replace a defective Lifecycle. I’m sad to say, but also because I could connect my iPhone to the monitor. So I can watch cycling races as I ride. Now I’m expecting a delivery today of an adapter for HDMI with USB C connection. This didn’t work.
I think the best thing to do is just to swap out the monitor for a new one. It connects when the power is on the screen comes up, but it’s not responsive to the touch and there’s no gear icon. (incorrect information from Amazon).
In regards to the toe clips that came with the bike, I used those toe clips about 30 years ago never did like them. I’m pulling those things off because I ordered some speedplay pedals to replace that so I can wear some cycling shoes to get those off of this bike. I’m not having a very good experience with this bike and it’s starting to get really frustrating, due to incorrect information from Amazon. All of this has been passed on to Merach.
UPDATE: Merach has been in contact with me explaining issues and how to solve. Also they did reseacrh on why Peacock cannot connect to the monitor. There is a copyright issue, i can screen mirror other apps but not Peacock due to this issue. Merach has been very helpful they are even offering discounts on shipping package damage and issues with the monitor. So they are coming through with customer service.
UPDATE: the Customer Service rep that I’m working with has been phenomenal. They helped to resolve all of the issues I had with the monitor and explained to me that the monitor was OK however with copyright issues with Peacock, I cannot mirror those races which is too bad. But that’s not the fault of the manufacturer. Now they have given me a discount, not only on the shipping package being damaged, (FedEx) but also on what they called the inconvenience to me, dealing with all these things. I also explained to them that I didn’t like the toe clips because they just are something that I use 30 years ago never did like them and I’m buying a new set of speed plays to match the new shoes that I bought, new cycling shoes. Anyway Merach came back with an email and said to me hey let us know the cost of the new pedals and will reimburse you for those. I mean, I was floored with that offer. The generosity of these guys is just above and beyond anything that I’ve ever experienced before in regards to Customer Services. So with that being said, I would definitely highly recommend purchasing products from these guys because their Customer Service is top-notch. The bike works well it’s very smooth and very quiet now that all of the components to it have been explained and understood by me the buyer. I can’t say enough about the quality of their customer service. It really has been phenomenal and again, I highly recommend buying products from these guys.
